# Senior Business Analyst

**Company:** Facilization
**Department:** Service Delivery
**Role:** Senior Business Analyst
**Location:** Facilization Tirana

**Role:**  Senior Business Analyst

This role connects business needs with technical solutions, ensuring they are efficient, compliant, and customer-focused, while also mentoring junior analysts to promote team growth and knowledge sharing.

**Responsibilities:**

- Creates clear and complete documentation for requirements, solutions, use cases, and proposals.
- Acts as a bridge between business and technical teams, translating complex ideas into easy-to-understand terms.
- Develops solution concepts and change proposals based on identified needs and resolves functional gaps by analyzing processes and data.
- Delivers system designs, business rules, and other key elements to the project team and ensures customer approval.
- Works closely with experts and developers to create solutions for functional gaps by analyzing processes and system designs.
- Implements process changes by mapping workflows, refining requirements, and aligning with business goals.
- Guides testing plans and designs test cases during system testing using domain expertise.
- Continuously learns and improves knowledge of Facilization software and consults on new projects when needed.
- Estimates the time needed for analysis, design, and testing during the pre-sales phase.
- Mentors junior analysts to improve their skills in business analysis and technical design.
- Contributes to Facilization by taking on new tasks, helping colleagues, learning new skills, and striving for better results.
- Stays updated on company policies, services, and Facilization software solutions.

**Qualifications: **

- Bachelor’s degree in Finance, Economics, Information Technology, or a related field.
- 4+ years of experience in Software Business Analysis, or Consulting for Financial Applications.

_This position is no longer accepting applications._